Questions, answered.
Everything people usually ask before they start. Can't find yours? Ask our AI assistant, call +234 707 710 1826 or send us a message.
Getting started
What is WorkTime?
WorkTime is a cloud ERP made in Africa: one system for HR, attendance, leave, payroll, performance, recruitment, accounting, sales, CRM, projects, inventory, helpdesk, mail and marketing. Each of these is a module you switch on or off.
How do I start?
Click "Start free trial", enter your company details and choose a workspace address such as yourcompany.worktimeng.com. We e-mail you a link to set your password. There is no card to enter.
How long is the free trial?
The trial lasts 30 days and includes the modules on your plan plus any modules you picked at sign-up.
Can you move our data from spreadsheets or another system?
Yes. Our team can import staff, customers, suppliers, items and opening balances, and set up departments, approvers and payroll rules with you.
Do you offer training?
Yes. We train administrators and staff online, or on site by arrangement, and every screen has help built in. The AI assistant also answers "how do I" questions inside the app.
Does it work on phones?
Yes. WorkTime works in any modern browser on phones, tablets and computers. Staff can clock in from their phone inside your office geo-fence and open their payslips, leave and requests on the go.
Pricing and billing
How is the price worked out?
Every module has the same monthly price (currently $5.07). A plan costs the price of the modules it includes, and anything you add costs the same per module. All 23 modules together cost $116.71 a month.
Do I have to buy every module?
No. You only pay for the modules you switch on. The core workspace (employee records, dashboard, approvals, chat, AI assistant, roles and audit log) comes with every plan.
Can I pay in my own currency?
Yes. Choose your currency on the website, at sign-up or on the Plan & Modules page in your workspace. Prices are set in naira and converted at the current exchange rate; the amount on your invoice is fixed once it is issued.
How do I pay?
When your trial ends you get an invoice in your workspace and by e-mail. Pay by bank transfer using the details on the invoice, or online by card, transfer or USSD where online payment is available for your currency.
Monthly, quarterly or yearly?
Choose any of the three. Quarterly and yearly bills cover three or twelve months at once, and any discount for longer periods is shown on the pricing page.
Can I add or remove modules later?
Yes. Open Plan & Modules, choose what you need and create an invoice. New modules switch on as soon as it is paid, and the time is added to what you already have.
What happens if a payment is late?
We remind you before your subscription ends. If it lapses unpaid, the workspace is paused, never deleted, and paying the invoice switches everything back on with your data intact.
Do you charge setup fees?
There is no setup fee to start. Large data migrations or custom work are quoted up front before anything is done.
HR and payroll
Does payroll handle tax in my country?
Nigerian PAYE, pension, NHF, NSITF and ITF are built in. For other countries you set up your own earnings, deductions and statutory items once, and every payroll run uses them.
Can WorkTime pay salaries for us?
Yes. After a payroll run is approved, salaries can be paid straight to staff bank accounts through Paystack or Flutterwave, and every payment is recorded in the ledger.
Can staff see their own payslips and leave?
Yes. Staff sign in to see payslips, leave balances, requests, announcements and their own records, in the language they choose.
How does attendance work?
Staff clock in on the web or their phone. You can require them to be inside an office geo-fence, set shifts and workplaces, and send automatic warnings for lateness. The month's hours flow into payroll.
Can we approve in several steps?
Yes. Payroll, leave, bills, purchases and requests all follow approval chains you design, with spending limits per approver.
Accounting, sales and operations
Is the accounting full double-entry?
Yes. WorkTime keeps a general ledger with a chart of accounts, journals, payment and receipt vouchers, bills, bank and cash accounts, and produces profit and loss, balance sheet and trial balance reports.
Can we keep using QuickBooks or Xero?
Yes. The Accounting module can sync with QuickBooks and Xero, so your accountant can keep their existing ledger.
Can customers pay invoices online?
Yes. Invoices carry a pay-online link, and payments are matched to the invoice automatically. Recurring invoices and payment reminders run on their own.
Does inventory support several warehouses?
Yes. Track stock across warehouses with adjustments, transfers, returns, reorder levels, valuation and purchase orders to suppliers.
Security, data and privacy
Is my data safe?
Each company has its own database. Every page uses encrypted connections, users sign in with two-factor authentication, permissions are set by role, and sensitive actions are written to an audit log.
Who owns the data?
You do. Your company controls the records in its workspace and can export them. We process them only to provide the service, as described in our privacy policy.
What happens to our data if we turn a module off?
Nothing is deleted. The module's pages are hidden, and everything comes back exactly as you left it when you switch it on again.
Can WorkTime staff see our records?
Only when your administrator grants temporary support access. That access is time-limited and every action taken is logged.
Languages and support
Which languages does WorkTime support?
The website and AI assistant work in more than forty languages. Inside the app, each user chooses their own language, including French, Portuguese, Arabic, Swahili, Hausa, Yoruba, Igbo, Amharic and Zulu.
How do I get help?
Chat with our AI assistant or a person using the green button on any page, call +234 707 710 1826, or e-mail [email protected]. Our team works West Africa business hours.
Can WorkTime be customised for my business?
Many settings are yours to change: approval chains, leave categories, salary templates, invoice templates, custom fields and more. For bigger changes, talk to our team about a custom plan.